Privacy Policy Effective Date: 14th September 2026
Last Updated Date: 14th September 2026
>Arogya Beej (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal and health information when you use [Website URL], book an appointment, or receive an online Ayurvedic consultation.
We may collect:
We use your information to: - Register you and schedule consultations. - Assess your concerns and provide Ayurvedic consultation, care recommendations, follow-up, and support. - Maintain consultation records and communicate with you about appointments or services. - Process payments and respond to enquiries or complaints. - Improve our website, services, safety, and quality of care. - Meet legal, regulatory, medical-record, and safety obligations. We will seek consent where required and will not use your health information for unrelated purposes without a valid lawful basis.
Your health information is treated as confidential. We may share relevant information only with: - Our authorised practitioners, clinical staff, and support team members involved in your care. - Trusted service providers, such as appointment, payment, communication, cloud-storage, and technology providers, who process data on our behalf. - Government authorities, regulators, insurers, or legal advisers when legally required. - Emergency services or another healthcare provider where necessary to protect life, health, or safety. We do not sell your personal or health information.
4. Online Consultations Online consultations have limitations and may not be suitable for every health concern or emergency. Our services do not replace emergency medical care. If you experience a medical emergency, seek immediate assistance from local emergency services or visit the nearest hospital. You are responsible for providing accurate and complete information during your consultation. Our practitioners may recommend an in-person consultation, diagnostic testing, referral, or urgent medical care when appropriate.
5. Data Security We use reasonable administrative, technical, and organisational safeguards to protect your information from unauthorised access, loss, misuse, alteration, or disclosure. Access is limited to authorised persons with a genuine need to know. No online system can be completely secure. Please keep your login credentials and devices secure, and contact us promptly if you believe your account or information has been compromised.
6. Data Retention We retain personal and health information only for as long as necessary to provide services, meet legal or professional obligations, resolve disputes, and enforce our agreements. Medical records may be retained for the period required by applicable law or professional standards.
7. Your Choices and Rights Subject to applicable law, you may request to: - Access or correct your personal information. - Withdraw consent for future processing, where processing is based on consent. - Request deletion of information that is no longer required, subject to legal and medical-record retention requirements. - Raise a concern or complaint about our handling of your information. To make a request, contact our Grievance Officer at [email address]. We may need to verify your identity before acting on a request.
8. Children’s Information If a consultation concerns a child or person unable to provide valid consent, information must be provided by, and consent must be obtained from, a parent, guardian, or legally authorised representative, where required.
9. Cookies and Website Analytics Our website may use cookies and similar technologies to operate properly, remember preferences, understand website use, and improve services. You may manage cookies through your browser settings. Please see our Cookie Policy link for further information.
10. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before sharing information with them.
11. Changes to This Policy We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our services after an update means you acknowledge the revised policy.
12. Contact Us **[Clinic / Company Name]** [Registered address] [Email address] [Phone number] **Grievance Officer:** [Name] **Email:** [Grievance Officer email] **Address:** [Address] This reflects India’s telemedicine framework, which addresses informed consent, medical records, privacy, and patient-record security, as well as India’s data-protection framework. [MoHFW telemedicine guidance](https://www.pib.gov.in/Pressreleaseshare.aspx?PRID=1740756&lang=2®=48), [DPDP Act reference](https://www.indiacode.nic.in/indiacode/handle/123456789/22037?view_type=browse).
